Once the pre-booking is made by the staff management, the customer will have 48h to make the booking payment (advance payment) that will be of the 30% of the total price by means of bank transfer to the provided bank account number. When making the transfer, the customer has to indicate his/her name and the days of stay. After this deadline, if such payment has not been received, the management staff reserves the right to propose the accommodation to other potential customers.
Once we have received the bank transfer, we will send you the booking confirmation. The booking is not completed until the owner has not received the prepayment and you have not received the confirmation.
Having received the booking confirmation, the customers are obliged to give the personal details (ID, NIE or passport) of the people who will be staying in Cal Sicull for the duration stipulated at the reservation.
The cost of the bank transfer is paid by the customer and it can never be deducted from rental cost.
The request for receipt of information about the availability status of the establishment does not imply acceptance of the reservation by the owner.
Un cop rebuda la transferència, nosaltres li enviarem la confirmació de reserva. La reserva no queda efectuada fins que el propietari no hagi rebut la transferència i vostè no hagi rebut la confirmació de la reserva.
Les persones usuàries queden obligades a comunicar una vegada efectuada la confirmació de la reserva per part del propietari de les dades identificatives (DNI/NIE/PASSAPORT) de les persones que s’allotjaran a la casa Cal Sicull, pel termini estipulat a la reserva.
El cost de la transferència bancària és per compte del client, i mai podrà ser deduït del cost del lloguer.
La petició o rebuda d’informació sobre l’estat de disponibilitat de l’establiment no implica l’acceptació de la Reserva per part del propietari.
When checking-in, the customer will have to pay in cash the total amount of the reservation discounting the advance payment. It will also be necessary to pay the tourist tax.
The amount of 150’00€ will be paid as a deposit, this amount will be deposited and will be returned to the customer by means of bank transfer within 48 hours after the departure if there are no damages or extra cleaning costs. Otherwise the deposit will be used to cover the damages caused. If the damages are superior to the deposit, the customer will have to pay the difference.
If a booking is cancelled less than 48 hours before the arrival date, the pre-reservation amount will not be refunded.
The customer is obliged to pay the price of the stay at the moment of the presentation of the invoice, in no case the fact of filling a claim exempts that payment.
At the time of arrival, the customer will sign the rental contract, pay the outstanding amount of the total price of the stay, pay the obligatory deposit and the tourist tax as previously specified.
Weekend stays: Check-in begins at 5pm.
One or two-week stays: Check-in begins at 4pm.
If, for any reason, you plan to arrive before or after this time period, please let us know and we will try to accommodate you at the desired time.
Weekend stays: Check-out before 7pm on Sunday. One or two-week stays: Check-out before 12am.
If you need so, please request a late check out before your arrival and we will do everything we can to meet your needs.
The customer has to inform the owner of the number of people included in the reservation. Only the number of guests indicated in the booking confirmation has the right to occupy the accommodation and use the facilities.
At the time of arrival, the customer will identify the people included in the reservation by presenting a document that certifies their identities (ID, NIE or passport).
In the event of any breach of the mentioned obligations, the owner will have the right to ask the customer and the other hosts to leave the property and the customer will not have the right to any compensation.
It is obligatory, by law, to register the lodged customers who are over 14 years old and to send the registrations telematically to the General Direction of Police. (Decree 159/2012). The obligatory data for the registration is: full name, date of birth, ID, date of arrival, nationality and signature.
If the customer signing the entry form or any of the hosts behave improperly or irresponsibly, the owner is entitled to request the customer and his/her companions the immediate departure from the establishment without the customer having any right to any compensation.
Activities such as celebrations on the porch or indoors can be carried out, provided the type of activity is adequate and guarantees the well-being of the neighbours.
The indoor and outdoor infrastructures, furniture and facilities have to be preserved and left as they were found upon arrival.
Pets: Pets are not admitted for hygiene reasons, without the owner’s express permission at the moment of making the reservation.
Pet owners must clean away the excrements to maintain the cleanliness of the property. If this rule is not respected, the person concerned might be fined up to 200€ for a lack of proper hygiene.
The establishment is not responsible for any loss, damage, cancellation or any additional expense suffered by the customer, or of any cause that escapes the control of the owner. The management is not responsible for the loss or oblivion of objects. However, if an object is found at the time of cleaning, the owner will have no problem sending it to the address provided through non-refundable delivery.
Smoking is not allowed in the rooms, it is also forbidden to remove utensils, bed linen, blankets, etc. from the establishment. Bath towels are for this specific use, they can never be used as pool towels. We already have towels for the swimming pool.
In case of malfunction, you must notify the management staff before your departure to avoid misunderstandings. The customer will have to pay the cost of the damage.
The management will be grateful to receive any suggestion in order to make future stays more enjoyable.
Our main objective is that the customers have a good experience during their stay in Cal Sicull.